Oklahoma Department of Human Services

The QIC-WD evaluation was conducted with the support of the Oklahoma Human Services (OKDHS) to determine if a Competency-based Personnel Selection process was effective in improving workforce and child welfare outcomes.

A Competency-based Personnel Selection process was the intervention designed as part of the QIC-WD project to address inconsistencies in hiring and to identify candidates with the desired competencies to be hired as Child Welfare Specialist (CWS) I/II with Oklahoma Human Services (OKDHS) (for more information see the Site Overview). The Competency-based Personnel Selection process is a standardized hiring procedure that includes a structured interview with behaviorally anchored rating scales, a typing assessment, and a writing assessment.

The Child Welfare Services division of Oklahoma Human Services (OKDHS) is a state-administered child welfare agency. The OKDHS divisions are supported by centralized operations including Human Resource Management (HRM). A small team of human resources professionals within Child Welfare Services work closely with HRM to support Child Welfare Services’ personnel needs.

Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resources and actions required to implement the program, as well as the associated result or changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes. For more information see Site Overview.

Oklahoma Progress Update - A Revised Employee Selection Process: Virtual & Paperless
Oklahoma worked with the QIC-WD to revise their employee selection process. This blog post describes the process used to determine the competencies of caseworkers and highlights lessons learned to date.
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Why the Oklahoma DHS felt that working with the QIC-WD was a good opportunity

Leaders from Oklahoma Department of Human Services (DHS) discuss why it is important to have a strong child welfare workforce and partner with the QIC-WD.

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Oklahoma Selects and Designs a Selection Intervention

Oklahoma’s Quality Improvement Center for Workforce Development Steering Committee has decided to refine the selection process for new child welfare workers.

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Oklahoma: Competency - Based Employee Selection Process
How competencies, or the characteristics of successful employees, can inform a child welfare agency’s hiring process
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Collaborating to Conduct a Workforce Needs Assessment
Want to learn to conduct a needs assessment that will identify the root causes of your child welfare workforce challenges?
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Oklahoma : Competency-Based Employee Selection Process
How competencies, or the characteristics of successful employees, can inform a child welfare agency’s hiring process.
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