Implementation

Milwaukee Progress Update - Identifying Barriers & Working through Solutions
The Division of Milwaukee Child Protective Services (DMCPS) is testing a model to amplify the staff’s collective voice to create solutions to agency challenges which then can feed into changing the organizational culture.
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Virginia Progress Update - The Timely Implementation of a Technology Solution
Virginia created an app to help their child welfare workforce manage administrative and family engagement tasks out of the office. Learn more about their progress.
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Washington State is Using Telework to Strengthen the Child Welfare Workforce
The Washington Department of Children, Youth and Families shares their experience with implementation from the perspective of workers, supervisors, and administrators.
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Washington Progress Update – Telework in Action
The Washington site is working with the QIC-WD to design, implement, and study telework as a strategy to support and retain the child welfare workforce. This post provides an update on their progress and summarizes early lessons learned.
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EBCI Progress Update - Developing an Onboarding Program
The Eastern Band of Cherokee Indians’ Family Safety Program is working with the QIC-WD to create and evaluate an onboarding process for new hires. This update describes the intervention and some early lessons learned by the site implementation team.
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Coach Ohio - The View from the Site Implementation Manager
The Ohio Site Implementation Manager shares his experience leading their QIC-WD project, Coach Ohio.
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Texas Decreased Caseworker Turnover. The QIC-WD is Implementing and Testing Some of Their Strategies and Building Evidence
The QIC-WD is dedicated to building evidence. Foundational work in the early years of the Center included combing the literature from multiple fields (e.g., business, education, industrial-organizational psychology) to inform strategies to strengthen the
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Mobile Solution Roll Out Update (November 2019)
Virginia’s mobile solution, COMPASS, allows case carrying child welfare workers and supervisors (known as family service specialists) to capture and manage case notes from the field.
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Using Technology to Reduce the Burden of Paperwork: Preliminary Lessons Learned from the QIC-WD Virginia Site
The Quality Improvement Center for Workforce Development (QIC-WD) partnered with the Virginia Department of Social Services (VDSS) in 2017 to conduct research examining the efficacy of technology interventions aimed at reducing child welfare staff turnove
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Introducing Virginia’s Mobile Solution
The Virginia Department of Social Services (VDSS) and the 18 local departments of social services (LDSS) identified the lack of technological supports to help child welfare workers complete the administrative tasks of their job as a cause of turnover.
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