Site Overview

Supportive Supervision and Resiliency

The Ohio Department of Job and Family Services (ODJFS), through the Office of Families and Children (OFC), is responsible for Ohio’s state-supervised, county-administered child welfare system. Ohio’s 83 single-county agencies and two multi-county agencies are responsible for the delivery of child protective services and ongoing case management in Ohio’s 88 counties. Sixty-three agencies are housed in a county ODJFS department, overseen by county commissioners, and 22 children services boards are stand-alone child welfare agencies overseen by citizens appointed by county commissioners.

OFC is responsible for state-level administration and oversight of programs that prevent child abuse and neglect; provide services to abused/neglected children and their families (birth, foster and adoptive); license foster homes and residential facilities; and investigate allegations of adult abuse, neglect and exploitation.  In addition, OFC provides technical assistance to county agencies and monitors program implementation for compliance with federal and state laws, rules, and policies.

Table 1. Ohio PCSA Categories

Category Population Size
Major 800,000+
Metro 200,000 - 799,999
Large 100,000 - 199,999
Medium 50,000 - 99,999
Medium Small 40,000 and 49,999
Small 39,999 or less

 

Child welfare services (e.g., child protection, foster and kinship care, adoption, independent living) are provided by the public children services agencies (PCSAs) which provide direct services to children and families. The PCSAs were created by Ohio law, and the structure of each is determined at the local level. Each PCSA has its own hiring requirements and qualifications for caseworkers and supervisors. Ohio’s PCSAs are categorized into six groups according to their county population, as seen in Table 1.

map of Ohio

QIC-WD Project Overview

The Ohio project site was composed of nine counties, including six implementation counties and three control counties.

Implementation Counties

  • Hamilton County Department of Job and Family Services (DJFS) Children’s Services Division
  • Montgomery County Children Services[1]
  • Champaign County DJFS
  • Knox County Children and Family Services
  • Wayne County Children Services
  • Summit County Children Services

Control Counties

  • Crawford County DJFS
  • Huron County DJFS Children Services[2]
  • Trumbull County Children Services

The QIC- WD’s site implementation manager (SIM) worked to support implementation of the intervention, Coach Ohio. Coach Ohio was designed to prevent and mitigate the effects of secondary trauma, employee disengagement, disengagement from families and children served, and a rigid organizational culture. Implementation counties selected which staff would participate in the initial implementation of the intervention. Five counties included all child welfare staff, while Hamilton County staggered staff participation by program area. 

Turnover

Based on information provided in Ohio’s initial QIC-WD application in 2017, 71% of counties that responded to a Public Children Services Association of Ohio (PCSAO) survey reported that their annual vacancy rate was 20% or lower, while 24% of counties reported that their annual vacancy rate was between 21-40%. Vacancy rate calculates the number of vacant positions. It is not a measure of staff turnover, because within a given period of time, several staff could occupy the same position as one leaves, and another is hired and then leaves.  Thus, the results of the PCSAO survey gives some indication that turnover was likely higher than 24% (average vacancy rate) across the state of Ohio which is higher than the median turnover rate reported nationally during the same time period (Edwards & Wideman, 2018).

Ohio average annual turnover rate 24%