Louisiana Department of Children and Family Services

The QIC-WD evaluation was conducted with the support of the Louisiana Department of Children and Families to determine if a Job Redesign was effective in improving workforce and child welfare outcomes.

The Louisiana Department of Children and Family Services (DCFS), Child Welfare Division (CWD), in collaboration with the QIC-WD, implemented a frontline job redesign as its intervention. (For more information see Intervention Background.) An implementation team, including QIC-WD representatives, CWD leadership, child welfare staff from all levels of practice, and human resources and civil service representatives undertook development of the job redesign. Development of the intervention was guided by the following principles:

The Louisiana Child Welfare Division (CWD) of the Department of Child and Family Services (DCFS) is a state-administered child welfare system. In 2016, the Secretary of DCFS separated child welfare from economic security and child support enforcement, creating CWD. CWD is organized into a state office and three regional “super areas” composed of three regions each.

Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resources and actions required to implement the program, as well as the associated result or changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes. For more information see Site Overview

The Importance of Communication When Implementing Workforce Changes

“Communication is the key to success…” Listen to QIC-WD site representatives from Washington, Louisiana, Virginia, and Milwaukee, WI talk about the strategies they used to introduce and support a workforce initiative in their child welfare agency.

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Working from Home and the Office during a Pandemic: The Experience of Louisiana Child Welfare Workers
Louisiana caseworkers, like many others, are adjusting to working at home and interacting with families and colleagues differently during the pandemic; in addition they recently participated in a job redesign. Read about their experiences.
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The Critical Role of Child Welfare Workers
This short blog post and video highlight the critical role that child welfare workers play on the frontlines; managing threats to their own safety while working to keep children safe.
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Perspectives from a Permanency Team
Louisiana’s redesign includes the creation of permanency teams - here are what three permanency team members have to say about their experience with the redesign.
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Louisiana: Redesigning the Child Welfare Worker Job

The Louisiana Department of Children and Family Services redesigned the child welfare worker job to strengthen their workforce and reduce worker turnover. DCFS worked with the QIC-WD to create a new job, the Child Welfare Team Specialist, and reorganize workers into Permanency and Prevention teams.  This video discusses the challenges DCFS faced related to turnover and how the job redesign is changing the way they work. DCFS staff share their experience with the intervention being tested by the QIC-WD.   

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Louisiana Progress Update - Redesigning the Child Welfare Worker Position
Louisiana DCFS is working with the QIC-WD on a job redesign project - this post summarizes what has been accomplished and learned during the initial roll out.
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