Virginia Rolls Out a Mobile Solution

Laura Polk VDSS COMPASS Program ManagerA local news story from WSLS highlights how the Virginia Department of Social Services (VDSS) is implementing a mobile solution to reduce the burden of paperwork on child welfare workers. The mobile solution, COMPASS, is designed to make it easier for workers to document their work and spend more time with the families they serve.

The Virginia mobile solution, along with transcription services, are part of the state’s work with the QIC-WD to test strategies to improve child welfare worker retention. In this news story, workers talk about their job and Laura Polk, part of the QIC-WD implementation team, reflects on the challenge of turnover in VDSS. The QIC-WD is studying how a technological solution may alleviate some administrative aspects of the job and ultimately strengthening the child welfare workforce.