What is Organizational Culture and Climate? And How Do You Measure It?

Organizational culture refers to the norms, values, and expectations that drive the way work is done in an organization. Organizational climate refers to an organizational unit’s shared perceptions of the psychological impact of their work environment on their own well-being and functioning. These are the human dimensions of a child welfare agency. Research indicates that an organization’s culture and climate directly affects employee morale, expectations, and turnover, as well as outcomes for children and families. The QIC-WD is measuring culture and climate in our partner sites using the Organizational Social Context (OSC) scale created by researchers at The University of Tennessee – Knoxville Center for Behavioral Health Research. This tool has been tested and proven to measure the culture and climate of child welfare and mental health organizations.

Organizational Social Context (OSC)