Supervision

Coach Ohio, a multi-level supportive supervision intervention, was designed as part of the QIC-WD project to help child welfare staff within the six Ohio implementation counties prevent and mitigate the effects of burnout, secondary trauma, employee dissatisfaction, and disengagement from families and children served by the agencies (for more information see the Site Overview). Coach Ohio initially included two components:

What is the intervention and why was it selected?

The Quality Improvement Center for Workforce Development (QIC-WD) developed a theory of change for the primary area of need identified in partnership with the Ohio Department of Job and Family Services and the nine participating counties.

The Importance of Supporting Supervisors

Supervision is an important element of the child welfare workforce. Supervisors from across the QIC-WD sites discuss what they need to support child welfare workers.  

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The Implementation Team

Coach Ohio: A Supportive Supervision and Resiliency Intervention

The Ohio Department of Job and Family Services partnered with select counties to implement a supportive supervision and resiliency intervention. This video highlights the experience of workers, supervisors, and administrators who were involved in Coach Ohio, their intervention to support the child welfare workforce.

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The QIC-WD evaluation was conducted with the support of the Ohio Department of Job and Family Services to determine if a Supportive Supervision and Resiliency intervention, known as Coach Ohio, was effective in improving workforce and child welfare outcomes. 

Pivoting During the Pandemic

This video features workers, supervisors, and administrators discussing the challenges they faced during the Covid-19 pandemic and some of changes that have positively impacted the child welfare workforce.

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The Ohio Department of Job and Family Services (ODJFS), through the Office of Families and Children (OFC), is responsible for Ohio’s state-supervised, county-administered child welfare system. Ohio’s 83 single-county agencies and two multi-county agencies are responsible for the delivery of child protective services and ongoing case management in Ohio’s 88 counties. Sixty-three agencies are housed in a county ODJFS department, overseen by county commissioners, and 22 children services boards are stand-alone child welfare agencies overseen by citizens appointed by county commissioners.

Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resources and actions required to implement the program, as well as the associated result or changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes. For more information see Site Overview