Supportive Supervision and a Resilient Workforce

Ohio Department of Job and Family Services (ODJFS) is a state-led, county-administered child welfare system. Ohio’s 83 single-county agencies and two multi-county agencies are responsible for the delivery of child protective services and ongoing case management in Ohio’s 88 counties. In 2017, ODJFS had an annual turnover rate of about 27%. They applied to be a Quality Improvement Center for Workforce Development (QIC-WD) site with the goal of strengthening their child welfare workforce. 


A Supervisor’s Experience: It’s Important to Tailor Your Approach to Supervision

A supervisor from Hamilton County, Ohio, who participated in Coach Ohio and received supportive supervision coaching and learned strategies to help workers be resilient, shares her experience with customizing her approach to supervising workers.

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Exploration of Needs

Exploration of Needs

Coach Ohio, a multi-level supportive supervision intervention, was designed as part of the QIC-WD project to help child welfare staff within the six Ohio implementation counties prevent and mitigate the effects of burnout, secondary trauma, employee dissatisfaction, and disengagement from families and children served by the agencies (for more information see the Site Overview). Coach Ohio initially included two components:

What is the intervention and why was it selected?

The Quality Improvement Center for Workforce Development (QIC-WD) developed a theory of change for the primary area of need identified in partnership with the Ohio Department of Job and Family Services and the nine participating counties.

The Importance of Supporting Supervisors

Supervision is an important element of the child welfare workforce. Supervisors from across the QIC-WD sites discuss what they need to support child welfare workers.  

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The Implementation Team